Refund policy

Refund and Return Policy

Contact Us

To request a return or report a damaged, defective, or incorrect item, contact us at vienna@winkybeautylashes.com.

Standard Returns

You may request a standard return within 60 days after the order is actually delivered.

Items returned under the standard return policy must be unused, unopened, in their original packaging, complete with all accessories and included materials, and in resalable condition.

Items Not Eligible for Standard Return

Opened or used adhesives, liquids, and other hygiene-sensitive products, custom products, gift cards, and Final Sale items are not eligible for standard return. If any such item arrives damaged or defective, or if you receive the wrong item, it will still be handled under the damaged, defective, or incorrect item process below.

Damaged, Defective, or Incorrect Items

Please contact us within 15 days after delivery if an item arrives damaged or defective, or if you receive the wrong item. Winky Beauty Lashes will cover reasonable return shipping costs and refund the original shipping charge for eligible claims.

Return Shipping and Original Shipping Charges

For standard returns, the customer is responsible for return shipping costs, and the original shipping charge is non-refundable.

Refund Processing

After we receive and inspect your return, we will process an approved refund within 3 business days. Refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.

We do not charge a restocking fee.

Order Cancellations and Changes

You may request to cancel or modify an order before it ships. Once an order has shipped, it cannot be canceled, but you may request a return if it meets the eligibility requirements above.